Hayden FAQs

 General Information 

1. What is the J.W. Hayden Recreation Centre? The J.W. Hayden Recreation Centre is a privately endowed, non-profit corporation established in 1937. Its mission is to provide a place for the youth of Lexington to engage in activities that promote their moral, mental, and social development. 

2. Where is the Centre located? The Centre operates two facilities:  

  • Recreation Building: 24 Lincoln Street, Lexington, MA 02421  

  • Ice Facility: 10 Lincoln Street, Lexington, MA 02421  

3. How can I contact the Centre? You can reach us by phone at (781) 862-8480 for the Recreation Building of (781)862-5575 for the Ice Facility or by email at reccentre@jwhayden.org.  

Membership 

4. Who is eligible for a Hayden membership? Membership is available to individuals who:  

  • Reside in Lexington  

  • Attend a full-time school (Grades K-12) in Lexington  

  • Work in Lexington  

The Hayden Ice Facility membership has no residency restrictions but is only valid for use at the Ice Facility (valid from September to May).  

5. What types of memberships are available and what are their costs? 

  • Youth Membership (Ages birth-21): Available for Lexington residents. Valid for 12 months from the date of purchase.  

  • Adult Membership (Ages 21+): Available for Lexington residents. Valid for 12 months from the date of purchase. 

  • Non-Resident Recreation Membership:  

  • Youth: Available to non-residents in Grades K-12 who attend a Lexington school full-time. Valid from September through May.  

  • Adult: Available to non-residents aged 18+ who work in Lexington. Valid for 12 months from the date of purchase. 

  • Non-Resident Ice Membership (Ages birth & up): Valid ONLY at the Hayden Ice Facility from September to May.  

All memberships are individual. Cost information is available here 

6. What facilities can I access with my membership? Memberships allow access to designated pool, gym, and weight room hours, as well as activity registration. Club Ice and General Skate times are available with an additional fee. Please note that available hours vary by season.  

7. How do I renew or sign up for a membership? You can renew or sign up for a membership through our online portal. Visit the "Renew or Sign Up for Membership" section on our website to get started.  

 

Programs and Registration 

For a Visual PDF Guide to Registration and Troubleshooting Click Here 

8. How do I register for programs and classes? Registration is available online via our registration site. You can also register in person at the Centre at off-peak registration times. Please note we do not take over the phone registration requests. 

9. Can I register from outside the United States and Canada? No, due to security measures, access to Hayden’s Registration Site is only allowed from within the United States and Canada. Members trying to access the site from outside these areas will receive an "Access Denied" error. 

10. How can I check class availability? 

  • "Upcoming" is displayed when an activity registration has not opened yet.  

  • "Available" is displayed once registration for a class opens.  

  • "Full" or “Waitlist” appears once a class is full. You can register for the waitlist at no charge and will be notified via email if a spot becomes available.  

11. How do I filter and search for classes? You can filter classes by Type, Category, Day of the Week, Age, and Availability. For example, to find available Level Swim classes, select Type: Aquatics, Age: any selection between 5-18, and Show Sections with Available Spots: Yes, then click Search.  

12. What is the Wish List feature? Prior to registration starting, a Wish List can be created on Hayden’s Registration Site. Once you find a specific class that you would like to register for, click "Add to Wish List." When it is time to register, your Wish List can be found under the “My Account” drop-down, and items can be quickly added to the cart once registration is open.  

13. What should I do if I need accommodations for age, physical, or medical reasons? For accommodation requests, please contact:  

14. Why am I seeing a “Pass Required” error? This error indicates that your membership must be renewed in order to register for the activity. You can renew your membership online or by clicking on "Renew/New Memberships" in the menu.  

15. Do I need an active membership for the entire duration of an activity? Yes, your membership must be active until the last day of the activity for which you are registering. 

Waitlist & Cancellations 

16. How does the waitlist process work? 

  • Registering for a waitlist does not guarantee a spot in the program. 

  • Spots become available if a participant cancels or if the Centre increases enrollment. 

  • If a spot becomes available, you will receive an email notification. 

  • You will have 72 hours to accept or decline the offered spot. 

  • If no action is taken within 72 hours, the spot will be offered to the next person on the waitlist. 

17. How do I accept or decline a waitlist offer? 

  • Log in to your Hayden Account. 

  • Go to “My Pending Enrollments” under “My Account”. 

  • Click Accept to enroll and pay or Reject to decline. 

18. Can I get a refund if I cancel my class or membership? 

  • Refund policies vary by program and membership type. 

 

Payment & Troubleshooting 

19. Why is my payment or checkout failing? 

  • Autofill errors: Try manually entering your payment details instead of using autofill. 

  • Browser compatibility: We recommend using Google Chrome for best results. 

  • Membership expiration: Ensure your membership is active before registering for programs. 

20. Why am I receiving a “Pass Required” error? 

  • This means your membership has expired and must be renewed before registering for an activity. 

  • You can renew your membership online by navigating to Renew/New Memberships in the menu. 

 

Facility Access & Communications 

21. What facilities can I access with my membership? 

  • Membership provides access to designated pool, gym, weight room, and general skate times, as well as program registrations. 

  • Hours for each facility vary by season; please check the current schedules on our website. 

22. Where can I find facility schedules? 

  • Schedules for the pool, gym, ice rink, and weight room are available under the Resources section of our website. 

23. How can I stay updated on program changes? 

  • Log in to My Profile under My Account. 

  • Check the box for "Subscribe to Future Marketing Communications." 

24. Will I receive reminders before my class starts? 

  • Yes, we send reminders before the start of each session and during the session for any cancellations or updates. 

 

Additional Information 

25. How do I get my Childcare Statement for taxes?

  • Follow these steps to download your childcare statement:

  1. Log into Your Hayden Account here.

  2. Navigate to Reports:

    • On a computer: Click your name in the top-right corner.

    • On a mobile device: Tap the hamburger menu (☰) at the bottom, then tap your name.

  3. Select "Childcare Statement" under the Reports section.

  4. Enter the correct tax year and select any desired report options.

  5. Click Submit – the report will be emailed to the primary email on your account.

26. Who can I contact for more information about activities, memberships, or facility use? 

  • Phone:  

  • (781) 862-8480 – Recreation Facility 

  • (781)862-5575 – Ice Facility 

  • Address:  

  • 24 Lincoln Street, Lexington, MA 02421 – Recreation Facility 

  • 10 Lincoln Street, Lexington, MA 02421 – Ice Facility