Hayden FAQs

General

What is the J.W. Hayden Recreation Centre?

Where is the Centre located?

How can I contact the Centre?

Membership

Who is eligible for a Hayden membership?

What types of memberships are available and what are their costs?

What facilities can I access with my membership?

How do I renew or sign up for a membership?

Programs and Registration

For a Visual PDF Guide to Registration and Troubleshooting Click Here 

How do I register for programs and classes?

Can I register from outside the United States and Canada?

How can I check class availability?

How do I filter and search for classes?

What is the Wish List feature?

What should I do if I need accommodations for age, physical, or medical reasons?

Why am I seeing a “Pass Required” error?

Do I need an active membership for the entire duration of an activity?

Waitlist & Cancellations

How does the waitlist process work?

How do I accept or decline a waitlist offer?

Can I get a refund if I cancel my class or membership?

Payment & Troubleshooting

Why is my payment or checkout failing?

Why am I receiving a “Pass Required” error?

Facility Access & Communications 

What facilities can I access with my membership?

Where can I find facility schedules?

How can I stay updated on program changes?

Will I receive reminders before my class starts?

Additional Information

How do I get my Childcare Statement for taxes?

Who can I contact for more information about activities, memberships, or facility use?

The letter h is in a blue circle on a white background.

Ice Facility

10 Lincoln Street

Lexington, MA 02421

(781) 862-5575